At Fashionbymelbourne, we craft high quality clothing inspired by the latest trends. Your satisfaction is our top priority, and we’re dedicated to exceeding your expectations.
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Frequently Asked Questions
Are you unhappy with your order? Before opening a dispute in your PayPal portal, we encourage you to contact us at
info@fashionbymelbourne.com with the subject line "DISPUTE" and let us know what’s happening.
These emails will be treated with the highest priority, ensuring your issue is resolved faster than filing a complaint through the PayPal portal.
In 99% of cases, orders are delivered within the expected delivery timeframe. Unfortunately, delays can sometimes occur during the delivery process.
You can check the status of your order by contacting our customer service team via email. Please include your order number and ensure you send the email from the same address you used when placing the order.
Before filing a complaint in your PayPal portal, please contact us at info@fashionbymelbourne.com with the subject line "DISPUTE." These emails will be treated with the highest priority and will resolve your issue faster than filing a complaint through the PayPal portal.
We believe that you shouldn’t have to overpay for a desired product, so we ship products directly from the supplier.
This saves costs on shipping, storage, and packaging, allowing us to offer you the lowest possible price as a customer.
The timeframe for processing orders is divided into several parts: Processing time means the order is approved, quality-checked, and packed.
All orders are sent to the delivery center for shipment within 24 hours after the order is placed.
Delivery time refers to the time it takes to ship the goods from the delivery center to the final destination. The delivery time is between 6–12 business days.
However, during busy periods with high demand, delays may occur. We apologize in advance and hope you, as a customer, can understand this.
If for any reason you are not satisfied with your order, before opening a complaint in the PayPal portal, please contact us at info@fashionbymelbourne.com with the subject line "DISPUTE."
These emails will be treated with the highest priority and will resolve your issue faster than filing a complaint through the PayPal portal.
You can track your package using your 6- or 7-digit Tracking Number (#xxxxx) and the email address you used when placing the order.
CLICK HERE to track your order.